Incorporating all people must be considered as an important success factor when implementing ISO 9001 certification in Qatar. Engagement can be established through the following strategies.
1. Communication: It is very important that excellent communication is established with clear and transparent benefits of and objectives of ISO 9001 Certification in Qatar. Hence, regular updates and information sessions would make stakeholders understand the process of certification and about its relevance to their interest.
2. Training and Education:Â In-house training needs to be provided for the staff and other stakeholders to raise all their awareness about quality management principles and how they add up to the ISO 9001 requirement.
3. Feedback Mechanisms:Â A channel for any feedback from the stakeholder allows organizations to gain insight and address concerns. For example, open dialogue can be encouraged through surveys or focus groups, making those stakeholders feel valued and heard.
4. Involvement in Decision Making:Â Involving key stakeholders in planning and implementation stages enhances ownership. This can be by inviting them into quality improvement teams or strategy development forums.
5. Marking Events:Â The achievement of milestones during the accreditation process is marked to give the stakeholders morale boosts and reinforce commitments.
These strategies can help organizations within Qatar to create robust stakeholder engagement, further helping the ISO 9001 certification process and sustainable quality improvement in organizations.
