I recently had to deal with the China Eastern Airlines Refund Policy after having to cancel a flight.Contacting their customer care to start the cancelation process was the first step in the procedure. The agent was kind and clarified the terms of my refund according to the type of ticket I had. I was entitled to a partial refund after deducting a cancellation fee because I had bought a refundable ticket. I was given clear directions on how to file my online refund request, and the process was simple.
