My family and I went to the Vietnam Airlines London Office to verify our flight and review the baggage regulations. The staff was very helpful and courteous. They immediately offered to help and gave us a warm welcome. We truly appreciated how everything was explained in an easy-to-understand manner. There were comfortable waiting areas and the office was spotless. We received all the information we required and didn’t feel hurried. We had a stress-free and easy visit. Vietnam Airlines’ London office has performed admirably, and I would be happy to suggest it to others.