we strive to ensure that every purchase you make with us is perfect. However, we understand that sometimes things don’t go as planned. Whether it’s due to sizing issues, a change of mind, or a defect in the product, our return and refund policy is designed to make the process as smooth and hassle-free as possible.
1. What Can Be Returned?
We accept returns for most of our products, provided they meet the following conditions:
- Items must be returned within 30 days of purchase.
- The product must be in its original condition, unworn, and with all tags attached.
- Customized or engraved items may not be eligible for returns unless there is a defect or error in the customization.
For more information on which products qualify, please refer to the details on our return and refund policy page.
2. How to Initiate a Return
To start the return process, simply:
- Visit our website and log into your account.
- Go to the order history section and select the item you wish to return.
- Follow the prompts to request a return authorization. Once your return request is approved, we will provide a prepaid shipping label for your convenience. Please note that return shipping fees may be deducted from your refund unless the return is due to our error.
3. Refund Processing Time
Once we receive and inspect your returned item, we aim to process your refund as quickly as possible:
- Refunds are typically processed within 7-10 business days.
- The refund will be issued to your original payment method, whether it’s a credit card, PayPal, or another form of payment.
- You will receive an email notification once your refund has been processed.
Please note that it may take additional time for the refunded amount to reflect in your account, depending on your bank or payment provider.
4. Exchanges
If you would like to exchange an item for a different size, color, or style, we recommend following the return process outlined above and placing a new order for the desired product. This ensures that the correct item is secured for you quickly, and we’ll process the refund for your original item as usual.
5. Non-Refundable Items
Certain items may not be eligible for refunds, including:
- Final sale or clearance items.
- Gift cards or store credits.
- Personalized or custom-made items, unless there is a manufacturing defect.
Please check our return and refund policy for a complete list of non-refundable items.
6. Damaged or Defective Items
If your item arrives damaged or defective, we apologize for the inconvenience and will make it right. In such cases:
- Contact our customer service team immediately with photos of the damaged product.
- We will arrange for a replacement or offer a full refund at no additional cost to you.
7. International Returns
If you are returning an item from outside the country, please note:
- Return shipping costs may not be covered.
- Duties and taxes are non-refundable.
- The processing time for international returns may be longer due to customs delays.
8. Contact Us
If you have any questions or need further assistance regarding our return and refund policy, feel free to contact our customer support team. We are here to help and ensure your shopping experience remains exceptional.
