My visit to the Turkish Airlines Sarajevo Office exceeded my expectations. I was initially worried about changing a non-refundable ticket, but the staff guided me through the process calmly and kindly. They looked into different fare classes and helped me pick the best solution without pressuring me. I appreciated their honesty, patience, and ability to explain complex ticket rules in a simple way. The whole office was clean, professional, and well-organized. I even noticed how attentive they were with elderly customers and families, making sure everyone was comfortable. You can tell the staff genuinely enjoy helping people and understand the importance of good service. I left with peace of mind and a much better itinerary. It’s great to see this level of professionalism—Turkish Airlines truly sets the bar high.