Since Salesforce has no direct built-in mechanism for text messaging, the integration of SMS capability is possible with a tool like 360 SMS – an intuitive native Salesforce app designed to help users amplify SMS and Salesforce messaging WhatsApp. Do you know, that in 2021, around 220.5 million WhatsApp business downloads were seen? This shows the importance of WhatsApp for business.
The use of 360 SMS enables organizations to deliver or receive SMS/ WhatsApp directly through Salesforce without an additional application. That is why this solution is useful for businesses focused on all directions of sales and communication, and especially helpful for the Salesforce users who need an accelerator for their messaging.
360 SMS helps businesses cater to both Salesforce messaging along with WhatsApp messaging in Salesforce thus helping businesses reach their customers across different channels.