Meticulous Research®, a leading global market research firm, has unveiled a report titled ‘AI Chatbots Market – Global Opportunity Analysis and Industry Forecast (2024-2031)’. According to the findings, the AI chatbots market is set to reach a value of $22.6 billion by 2031, growing at a CAGR of 27.8% from 2024 to 2031.
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The rapid growth of the AI chatbots market is fueled by several essential factors. These include increased adoption within the IT and telecommunications sectors, a strong focus on improving self-service operations, a growing utilization of generative models in AI chatbots, and heightened demand for 24/7 customer support. However, concerns related to data privacy and security may hinder market growth.
Additionally, the rising demand for automating business processes, the integration of AI chatbots with smart devices, and their increasing application in the retail and e-commerce sectors offer significant opportunities for market players. On the other hand, the market is challenged by misconceptions and a lack of awareness regarding the potential of AI chatbot solutions. Prominent trends in the AI chatbots market include the growing adoption of voice-enabled chatbots, increasing use of AI chatbots for customer interaction, and advancements in natural language processing.
Key Players:
The AI chatbots market is characterized by a moderately competitive landscape featuring a variety of large and small global, regional, and local players. Notable companies operating in this market include OpenAI OpCo, LLC (U.S.), Microsoft Corporation (U.S.), Google LLC (U.S.), Amazon Web Services, Inc. (U.S.), NVIDIA Corporation (U.S.), International Business Machines Corporation (U.S.), Perplexity AI, Inc. (U.S.), Zoho Corporation Pvt. Ltd. (U.S.), GET JENNY OY (Finland), Acuvate (U.K.), Freshworks Inc. (U.S.), Jasper AI, Inc. (U.S.), Anthropic PBC (U.S.), Writesonic, Inc. (U.S.), and Next IT & Systems LLC (UAE).
The AI chatbots market is segmented by offerings, organization size, deployment mode, medium, and end-use industry. The report also evaluates the competitive landscape and analyzes the market at both regional and country levels.
Among the offerings studied, the platforms segment is projected to dominate, expected to capture 73% of the market in 2024. The leading position of the IT and telecommunications sectors is driven by the increasing adoption of AI chatbot platforms to efficiently manage diverse customer inquiries, a high demand for multilingual support, and the ability to reduce operational costs through simultaneous management of multiple users.
In terms of organization sizes, the large enterprises segment is expected to hold a dominant share, projected to capture 64% of the market in 2024. This dominance is driven by the increasing necessity to handle a large volume of queries and complaints, rising demand for minimizing customer service wait times, and a focus on understanding customer preferences for delivering personalized responses.
Among the deployment modes examined, the cloud-based segment is expected to be the leader, anticipated to hold a 57% market share in 2024. This growth is supported by the rapid adoption of cloud-based AI chatbots that allow for 24/7 customer support from any location. Furthermore, their implementation in retail and e-commerce to assist customers, the increasing demand for omnichannel support, and their capabilities in data collection and analysis significantly contribute to this trend.
Among the mediums analyzed, the websites segment is expected to capture 63% of the market in 2024. The segment’s success is attributed to the widespread use of website-based AI chatbots, which facilitate effective online interactions and enhance user experience. The growing adoption of AI chatbots on websites to boost customer engagement and the increasing emphasis on enhancing businesses’ digital presence further support this trend.
In the end-use industries examined, the IT & telecommunications segment is projected to lead, capturing 31% of the market in 2024. The growing adoption of AI chatbots in these sectors is primarily due to their ability to manage a high volume of queries efficiently. Moreover, the increasing demand for these chatbots to enhance operational efficiency, reduce costs, and improve customer satisfaction plays a vital role in this growth. The demand for analyzing customer data to derive insights into behaviors and preferences is also a contributing factor.
Geographic Review:
This research report provides a comprehensive analysis of major regions, including North America (U.S., Canada), Europe (Germany, U.K., France, Italy, Spain, Switzerland, Netherlands, Rest of Europe), Asia-Pacific (China, Japan, India, South Korea, Singapore, Australia & New Zealand, Indonesia, Rest of Asia-Pacific), Latin America (Brazil, Mexico, Rest of Latin America), and the Middle East & Africa (UAE, Israel, Rest of Middle East & Africa).
Among the geographies studied, North America is projected to maintain a dominant position, capturing a 39% market share in 2024. This dominance is supported by the strong presence of leading companies offering AI chatbot platforms and services, a growing demand for AI-driven customer support solutions, and a focused effort among key players to align with consumer preferences to enhance customer engagement.
To gain more insights into the market with a detailed table of content and figures, click here: https://www.meticulousresearch.com/product/ai-chatbots-market-6026
Key questions answered in the report-
- Which are the high-growth market segments based on offering, organization size, deployment mode, medium, and end use industry?
- What was the historical market for AI chatbots?
- What are the market forecasts and estimates for the period 2024–2031?
- What are the major drivers, restraints, and opportunities in the AI chatbots market?
- Who are the major players, and what shares do they hold in the AI chatbots market?
- How is the competitive landscape in the AI chatbots market?
- What are the recent developments in the AI chatbots market?
- What are the different strategies adopted by the major players in the AI chatbots market?
- What are the key geographic trends, and which are the high-growth countries?
- Who are the local emerging players in the AI chatbots market, and how do they compete with the other players?
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