The Sultanate of Oman’s flag carrier, Oman Air, is well known for its first-rate service, accolades for hospitality, and dedication to providing a flawless travel experience. The airline has a fully functional office at Beirut-Rafic Hariri International Airport (BEY), which is a key hub for travelers entering and departing Lebanon. The Oman Air Beirut Office is ideally situated on the airport grounds to guarantee all passengers easy access and first-rate service.
Whether you’re traveling for business, leisure, or connecting flights through Muscat and beyond, the Oman Air Beirut office is equipped to handle a broad range of services, ensuring that every phase of your journey is managed efficiently and with care. From ticketing to baggage handling, flight information, and personalized customer support, the Beirut office plays a critical role in upholding Oman Air’s brand promise of excellence.
Location and Accessibility
The Oman Air Beirut Office is located within the departure terminal of Beirut-Rafic Hariri International Airport, making it easy for both departing and arriving passengers to access. Situated near the check-in counters and close to the airline operations area, the office is conveniently placed for swift passenger assistance.
Office hours generally coincide with the airline’s scheduled flights, and the staff is also available during key hours of airport activity to cater to customer needs, including last-minute bookings, flight changes, and travel inquiries.
Ticketing Services
One of the most important functions of the Oman Air office at Beirut Airport is its comprehensive ticketing services. Here, passengers can:
- Book new flight tickets
- Modify existing reservations
- Cancel tickets and request refunds
- Handle rebooking due to missed connections or flight delays
- Inquire about fare rules and class upgrades
- Access information on promotions and frequent flyer benefits
Whether you’re traveling in Economy, Business, or First Class, the trained ticketing agents at the Beirut office are prepared to walk you through your options, clarify travel conditions, and ensure that your booking aligns with your needs. For corporate travelers and group bookings, the office can also assist with specialized fare arrangements and itinerary planning.
Check-in Assistance
Although Oman Air passengers can check-in online or via mobile app, the check-in assistance provided at the Beirut office is particularly useful for passengers who prefer in-person service or require additional support.
The Oman Air check-in counter typically opens three hours before departure and closes 60 minutes before the flight. The airline staff at the office ensure:
- Swift check-in and baggage drop-off
- Assistance with seat selection or upgrades
- Priority check-in for Business and First-Class passengers
- Special handling for passengers with reduced mobility or other needs
- Assistance with travel documents (e.g., visas, vaccination proof)
For travelers who are unfamiliar with airport procedures or international documentation requirements, the on-ground team is trained to offer clear and supportive guidance throughout the check-in process.
Baggage Services
Oman Air maintains strict standards when it comes to baggage services, and the Beirut office plays a key role in upholding these standards. The office can help with:
- Information on baggage allowance based on fare class
- Extra baggage purchases
- Oversized, sports, or special luggage handling
- Lost or delayed baggage inquiries
- Filing baggage claims and tracking
Should a passenger’s baggage be delayed, Oman Air’s Beirut team coordinates with ground handling staff and Oman Air’s headquarters to ensure prompt updates and resolution. The office will also guide passengers on the compensation process for lost or damaged luggage.
Flight Information and Travel Updates
The Oman Air office is a reliable source for real-time flight information. Whether it’s schedule updates, gate changes, weather-related delays, or operational notices, the staff at Beirut-Rafic Hariri International Airport are continuously updated by Oman Air’s central operations and able to convey critical flight information accurately and swiftly.
Passengers can approach the office to:
- Confirm their flight’s departure time and gate
- Ask about connecting flights or changes in schedule
- Understand the impact of airport or airspace restrictions
- Rebook flights in case of cancellation or delays
Additionally, during peak travel seasons, the Oman Air team provides timely guidance to help passengers navigate airport congestion or regional disruptions.
Customer Support and Special Services
One of the core strengths of the Oman Air Beirut Office is its exceptional customer service. Staffed with multilingual agents fluent in Arabic, English, and French, the team is committed to delivering personalized and culturally sensitive support to passengers from diverse backgrounds.
Customer support services include:
- Handling complaints and feedback
- Loyalty program assistance (Sindbad)
- Special meal requests (vegetarian, diabetic, gluten-free, etc.)
- Unaccompanied minor assistance
- Medical or wheelchair requests
- VIP lounge access inquiries and directions
Passengers flying in Business Class and Sindbad Gold members are offered access to partner lounges at the airport, and the Beirut office ensures these benefits are applied correctly and smoothly.
In times of disruption, such as flight cancellations or geopolitical tensions, the Oman Air Beirut Office is authorized to manage passenger welfare, including:
- Arranging hotel accommodations if needed
- Issuing meal vouchers or transport assistance
- Facilitating emergency communication
This proactive support ensures passengers feel secure and valued, even under stressful travel conditions.
Business and Group Travel Services
Oman Air is a preferred carrier for many diplomatic, corporate, and institutional travelers in Lebanon. The Beirut office caters to:
- Group travel bookings for delegations or tours
- Business travel account management
- Customized fare deals for institutions
- Meeting and event travel coordination
The dedicated team ensures corporate travelers receive timely, reliable service and that their itineraries are optimized for both comfort and efficiency.
Promoting Oman as a Destination
As part of its broader mission, the Oman Air Beirut office also serves to promote tourism and business links between Lebanon and Oman. Staff often provide information on:
- Attractions in Muscat and beyond
- Oman Air holiday packages
- Visa-on-arrival or eVisa procedures
- Local experiences and tour partners
This makes the Beirut office not just a travel hub, but also a window into the Sultanate’s rich culture and hospitality.
Safety and Compliance
In line with both Lebanese aviation standards and Oman Air’s internal protocols, the Beirut office ensures compliance with:
- Health and safety measures
- International travel documentation requirements
- COVID-19 regulations and updates
- IATA regulations for baggage and cargo
All staff undergo regular training to stay updated on changing regulations, ensuring smooth and secure travel for all passengers.
Conclusion
The Oman Air office in Beirut at Hariri International Airport is far more than a functional outpost. It is a comprehensive service center dedicated to ensuring every Oman Air passenger enjoys a world-class travel experience from the moment they step into the airport. With its professional staff, wide range of services, and unwavering commitment to passenger satisfaction, the Beirut office reflects the airline’s core values of hospitality, reliability, and excellence.
Whether you need help with a last-minute booking, a baggage issue, or simply want to explore your travel options to Muscat and beyond, the Oman Air team at BEY is ready to serve you with a smile — turning the stress of air travel into a journey worth remembering.