I want to express my sincere gratitude for the outstanding assistance I received from the Lufthansa Airlines Luxembourg Office . The personnel was efficient, competent, and really concerned from the start of my trip preparation. When it came to booking, they were really helpful, providing me with precise information regarding flight alternatives, baggage allowances, and travel rules relating to COVID.
Their individuality was what really made them stand out. In order to accommodate a last-minute adjustment in my itinerary owing to unanticipated circumstances, the crew went above and above. Their comprehension, prompt action, and easy rebooking process greatly reduced my stress. As a customer, I felt encouraged and appreciated.
Due in part to the preparation and direction I received from the Luxembourg office, everything proceeded without a hitch on the day of departure. My trip was made pleasant and pleasurable by their dedication to providing exceptional customer service and attention to detail.
These days, it’s hard to find flight agents who are both informed and sincerely nice. I will absolutely use Lufthansa Luxembourg again for my next trip because they went above and beyond my expectations. For making my trip so enjoyable and worry-free, I want to thank the whole crew!