Booking a holiday or flight is always an exciting experience, but sometimes, things don’t go as planned. One of the most common issues travelers face is an incorrect name on their booking. Whether it’s a typo or a change due to a legal reason like marriage or divorce, you might find yourself needing a Jet2 Name Change. Fortunately, Jet2 understands these situations and offers a process for making name changes, but it’s important to know the rules, fees, and steps involved to avoid any last-minute surprises.
In this blog, we’ll take you through everything you need to know about the Jet2 Name Change process, including when and how to request a change, any potential fees, and the required documentation. Let’s dive in!
1. When Do You Need a Jet2 Name Change?
A Jet2 Name Change is needed if there’s any discrepancy between the name on your booking and the name on your travel documents, such as your passport or ID. This can happen for several reasons:
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Typos or Misspellings: A simple typo during the booking process (e.g., misspelling your first or last name) is a common issue that can easily be fixed.
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Legal Name Changes: If you’ve legally changed your name due to marriage, divorce, or another reason, you may need to update your booking to reflect the new details.
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Gender Changes: If your gender identity has changed and you need to update your name or title accordingly, you can request a name change.
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Other Personal Reasons: If there’s any other legitimate reason for changing your name, such as a mistake made by the airline, you can contact Jet2 to make the correction.
2. Jet2 Name Change Policy
Jet2 offers flexibility when it comes to correcting a name, but there are specific rules regarding what kind of changes are allowed. The airline generally allows name corrections, but not complete swaps. Here’s what you should know:
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Minor Corrections: If the error is small, such as a typo or an incorrect title (e.g., Mr. instead of Mrs.), Jet2 will usually allow a change. These types of corrections are typically quick and can often be made online or through customer service.
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Major Changes: If you need to make significant changes, such as updating your last name due to marriage or divorce, Jet2 may require more documentation and processing time. These changes generally need to be made through customer service, and fees may apply.
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Name Swaps: Jet2 does not allow full name swaps (i.e., switching first and last names). In this case, you may be asked to cancel your booking and rebook under the correct name, which could involve additional fees.
3. How to Request a Jet2 Name Change
The process for requesting a Jet2 Name Change varies depending on the type of change. Here’s a step-by-step guide for both minor corrections and major changes:
Minor Corrections (Typos, Titles)
For small errors in your name, such as a misspelling or incorrect title, you may be able to make the change online. Follow these steps:
- Log into your Jet2 account: Go to the “Manage My Booking” section on the Jet2 website.
- Find your booking: Locate the booking you need to update.
- Submit the correction: You’ll be able to amend your name directly through the website if the error is small and easily corrected.
- Confirm the changes: After submitting your correction, ensure that the changes are confirmed in your booking details.
Major Changes (Legal Name Changes, Gender Updates)
For more significant changes, like legal name changes or gender updates, you’ll need to contact Jet2 customer service:
- Contact Jet2 Customer Service: Reach out via phone, email, or live chat to request the name change.
- Provide Supporting Documentation: For legal name changes, you’ll need to provide documents such as a marriage certificate, divorce decree, or court order. For gender updates, you may need to submit a gender recognition certificate or other legal proof.
- Pay Any Fees: Jet2 may charge a fee for major name changes. Fees vary depending on the type of change and how close the change is to your travel date.
- Wait for Confirmation: After the change has been processed, you’ll receive confirmation that your name has been updated on your booking.
4. Jet2 Name Change Fees
While Jet2 Name Change fees are generally minimal for minor corrections, you should be aware that significant name changes often come with a fee. The exact cost depends on factors such as:
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Type of Change: Minor corrections are usually free or come with a small administrative fee. Major changes can be more expensive, with fees ranging from £30 to £100 or more, depending on the complexity and timing of the change.
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Timing: Changes made closer to your travel date may incur higher fees. If you need to change your name close to departure, you may also face additional rebooking charges.
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Documentation Requirements: If you’re changing your name due to a legal reason (like marriage, divorce, or gender identity change), you may be asked to submit official documentation. This could add to the overall cost of the change.
To avoid any surprises, it’s a good idea to contact Jet2 customer service ahead of time to get a clear breakdown of any fees.
5. Required Documents for Jet2 Name Change
If you need to make a Jet2 Name Change due to a legal or significant reason, you will likely need to provide supporting documents to verify the change. Common documents that may be requested include:
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Marriage Certificate: If you’ve changed your last name due to marriage, Jet2 will need a copy of your marriage certificate.
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Divorce Decree: If you are returning to your maiden name after a divorce, Jet2 will ask for a copy of your divorce decree.
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Court Order: If you’ve legally changed your name for any other reason, a court-issued name change document will be required.
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Gender Recognition Certificate: For changes related to gender identity, you may need to provide a gender recognition certificate or other legal documentation.
Having these documents ready will help ensure that your Jet2 Name Change is processed smoothly and without delays.
6. What Happens if You Don’t Change the Name on Your Booking?
If the name on your Jet2 booking doesn’t match the name on your travel documents (e.g., passport or ID), you could encounter significant issues at the airport. These discrepancies may lead to delays, complications at check-in, or even denial of entry onto the flight.
To avoid this, it’s crucial that you ensure your Jet2 Name Change request is processed well before your travel date. Double-check the name on your booking when you first make it, and contact Jet2 immediately if you notice any errors.
Conclusion
A Jet2 Name Change is relatively simple to request, whether it’s for correcting a typo or updating your name after a legal change. While minor corrections are typically free or low-cost, more significant changes may incur a fee, especially if they require supporting documentation. It’s important to act quickly when you notice a name error to avoid potential issues during your trip.
By following the steps outlined in this blog and contacting Jet2’s customer service team when needed, you can ensure that your Jet2 Name Change is processed smoothly, so your holiday or flight goes off without a hitch. Safe travels