Roadrunner, once a widely used internet and email service under Time Warner Cable, is now part of Spectrum following major corporate mergers. Despite the branding change, many users still actively use Roadrunner email addresses (e.g., @rr.com, @roadrunner.com, and various regional domains). If you’re experiencing issues or have questions, it’s essential to know how to get in touch with the right support team.
This guide walks you through the available customer service options, how to connect with Roadrunner via phone, and what to expect during the support process.
Why People Contact Roadrunner Customer Service
Even under Spectrum, Roadrunner email users commonly face issues such as:
- Login Problems – Forgotten passwords, incorrect logins, or locked accounts.
- Account Recovery – Trouble accessing the account after switching devices or long inactivity.
- Email Configuration Errors – Issues setting up email on Outlook, iPhone, or Android.
- Spam or Phishing – Receiving suspicious messages or sending spam unintentionally.
- Sync & Server Issues – Email not updating across devices or server connection failures.
- Security Concerns – Suspected hacking, password resets, or unauthorized access.
☎ Roadrunner Customer Service Number
For help with your Roadrunner account, you can call the Spectrum support team at:
📞 1-877-906-8558 (Toll-Free)
This number connects you directly to Spectrum’s customer support, where representatives are trained to handle legacy Roadrunner accounts.
⏰ Customer Service Hours:
24/7 availability – Help is always just a call away, day or night.
What to Expect When You Call
Here’s what typically happens when you contact Roadrunner customer service at 1-877-906-8558:
- Automated System Navigation
Choose options related to “email” or say “technical support” to be routed properly. - Account Verification
You may be asked for details like your email address, phone number, or ZIP code. - Technical Support Assistance
You’ll be connected to a live agent who can assist with Roadrunner-specific issues. - Troubleshooting & Follow-up
The agent may walk you through troubleshooting or create a ticket for advanced help.
Tips for a Smooth Support Experience
- Be Prepared: Have your email address, Spectrum account number, or any error messages ready.
- Describe the Problem Clearly: Use phrases like “My Roadrunner email won’t sync” or “I need to reset my Roadrunner password.”
- Ask for a Reference Number: If your issue requires follow-up, request a case ID.
Other Ways to Get Roadrunner Support
If you prefer not to call, here are alternative support options:
- Spectrum Support Website
Visit https://www.spectrum.net/support/ for FAQs, guides, and troubleshooting tools. - Live Chat
Available directly on Spectrum’s website for quick, real-time assistance. - Community Forums
Join the Spectrum Community to ask questions and get advice from other users and moderators. - Social Media Help
Tweet or message @Ask_Spectrum on Twitter for fast responses and outage updates.
Common Issues Roadrunner Support Can Resolve
- Password resets and recovery assistance
- Unlocking locked accounts
- Setting up email in Outlook, Thunderbird, or Apple Mail
- Resolving POP/IMAP/SMTP errors
- Identifying and managing spam or hacked accounts
Roadrunner Email Server Settings (Quick Setup Reference)
To manually configure your Roadrunner email, use these settings:
- IMAP (Incoming): mail.twc.com | Port: 993 | SSL: Yes
- POP3 (Incoming): mail.twc.com | Port: 995 | SSL: Yes
- SMTP (Outgoing): mail.twc.com | Port: 587 | STARTTLS/TLS: Enabled
- Authentication: Required for sending emails
Conclusion
Although Roadrunner is now managed under the Spectrum brand, many users still rely on its email services daily. When issues arise, knowing how to reach reliable customer service is key. By calling 1-877-906-8558, you can get 24/7 support for any email-related problems, whether it’s login trouble, setup help, or security concerns.
Additionally, with online tools like live chat, community forums, and Spectrum’s support center, there are multiple ways to get help quickly and conveniently. Don’t hesitate to reach out—Roadrunner’s tech support is just a call or click away.
Frequently Asked Questions (FAQs)
Q1: What is the Roadrunner customer service phone number?
A: You can contact Roadrunner customer support by calling 1-877-906-8558 (Toll-Free). This number connects you with Spectrum’s technical support team for help with Roadrunner email and internet services.
Q2: Is Roadrunner email still active?
A: Yes, Roadrunner email accounts are still operational. Although the service is now managed under Spectrum, users can continue accessing their @rr.com or @roadrunner.com email addresses via the Spectrum webmail portal or compatible email clients.
Q3: How do I reset my Roadrunner email password?
A: You can reset your password by visiting Spectrum’s Password Reset Tool and selecting “Forgot Email Password.” For additional help, call 1-877-906-8558 for direct support.
Q4: Can I get Roadrunner support 24/7?
A: Absolutely. Spectrum provides 24/7 technical assistance for Roadrunner email users. You can reach a support agent anytime by calling 1-877-906-8558.
Q5: Are there any charges for Roadrunner email support?
A: No. Roadrunner email support is free for all active Spectrum customers. You can get help with password issues, email setup, or general troubleshooting at no additional cost by calling 1-877-906-8558.
Q6: How can I configure Roadrunner email on my phone or tablet?
A: To set up your Roadrunner email on a mobile device, go to your device’s email settings, select “Add Account,” and enter your email credentials. Use the correct IMAP/SMTP settings. If you’re unsure, call 1-877-906-8558 for guided setup support.
Q7: What are the correct server settings for Roadrunner email?
A: Use the following settings:
- Incoming (IMAP): mail.twc.com | Port 993 | SSL: Yes
- Outgoing (SMTP): mail.twc.com | Port 587 | STARTTLS: Enabled
For help configuring these, call 1-877-906-8558.
Q8: What should I do if my Roadrunner account is locked or compromised?
A: If you suspect your account has been hacked or is locked due to suspicious activity, reset your password immediately. Then, contact Roadrunner Tech Support at 1-877-906-8558 to secure your account.
Q9: Why am I not receiving emails on my Roadrunner account?
A: This can happen due to incorrect server settings, email filters, or storage limits. Make sure your incoming server settings are accurate. If problems persist, contact 1-877-906-8558 for troubleshooting.
Q10: Can I still use Roadrunner email if I no longer have Spectrum internet service?
A: Yes, in most cases, you can continue using your Roadrunner email if you access it regularly and maintain the account. For account retention questions, call 1-877-906-8558.
