The United Airlines Winnipeg Office prides itself on delivering an exceptional customer experience. All front line staff undergo extensive training in hospitality and conflict resolution to ensure travelers needs are met with patience and professionalism. The office maintains dedicated customer service phone lines as well as online chat capabilities so travelers can get assistance through their preferred communication channel . United makes an effort to be an active community partner in Winnipeg. The office frequently hosts traveling artifact displays and Indigenous art exhibitions in its lobby area that are open to the public. United sponsors local sports teams and works with tourism boards to promote Winnipeg as a destination for leisure and business travel. The airline regional leadership team members sit on boards and committees for citywide initiatives. In the winter months the United Winnipeg team organizes an annual food and clothing drive to support shelters and those in need across the city. Employee volunteers also participate in neighborhood cleanup efforts each spring. These community engagement efforts have strengthened United’s brand reputation and goodwill among Winnipeggers over the years.
