I just had a startling and annoying experience at the Frontier Airlines San Antonio Office I expected a straightforward and easy solution to a booking issue when I arrived, but the procedure was anything but. A pleasant representative welcomed me when I arrived, which at first made me feel comfortable. But when my problem—which had to do with a cancelled flight—was treated with misunderstanding, things swiftly took a different turn. There were numerous phone calls and lengthy wait times because the personnel didn’t appear to understand the specifics of my reservation. The absence of clear communication was what was most noticeable. I had to start every communication, even though I was told someone would follow up.