If you’re encountering the frustrating issue of Family Tree Maker not connecting to the internet, it can disrupt your ability to access online records, sync your tree with your Ancestry account, or update your software. This issue is often caused by a variety of factors, including network settings, firewall configurations, or outdated software versions. To fix the Family Tree Maker not connecting to internet issue, start by ensuring that your internet connection is stable. Test your connection by visiting a website or using another online application to confirm the issue isn’t with your overall network.
Once you’ve ruled out network issues, it’s important to check your software. Ensure that you’re using the latest version of Family Tree Maker, as updates often resolve connectivity bugs. You can update your software either through the Family Tree Maker application or by visiting the official website. If the software is already up to date, the next step is to troubleshoot your firewall settings. Firewalls can block Family Tree Maker from accessing the internet, so you’ll need to ensure that the application is not being blocked. Check your computer’s firewall settings or antivirus software and ensure Family Tree Maker is allowed to make network connections.
Additionally, if you are using a VPN, this can sometimes interfere with Family Tree Maker’s internet connectivity. Try disconnecting from the VPN and see if that resolves the issue. Another common cause of the Family Tree Maker not connecting to the internet problem is incorrect proxy settings. If your network requires a proxy to access the internet, make sure the settings are correctly configured within Family Tree Maker. You can do this by going to the settings or preferences within the software and adjusting the proxy settings accordingly.
If none of these solutions work, try uninstalling and reinstalling Family Tree Maker. A fresh installation can often fix underlying issues that prevent the program from connecting to the internet. Before uninstalling, make sure to back up your family tree to avoid losing any data. In some cases, contacting Family Tree Maker’s support team may be necessary, especially if the issue persists after trying all these troubleshooting steps. By following these steps, you should be able to resolve the Family Tree Maker not connecting to internet issue and restore your ability to work with online records and sync your family tree.