In a recent report by The Economic Times, it was revealed that a staggering 27% of the cases pending in consumer courts in 2022 were related to the insurance sector. On one side of the spectrum, insurers find themselves grappling with escalating expenditures and exaggerated claims, while on the opposing end, policyholders are left aggrieved by the protracted non-settlement of claims.
https://firstpolicy.com/embracing-mediation-a-game-changer-for-the-insurance-industry/