ISO 17020 is a highly significant standard in the quality standards industry that inspection organizations must adhere to. The competency of the organizations conducting inspections, as well as the objectivity and consistency of their inspection operations, are specified by this international standard. We’ll explore its definition, essential requirements, and advantages for inspection bodies and their clients in this blog post.
What is ISO 17020?
ISO 17020 is an international standard that outlines the requirements for the functioning of several kinds of inspection bodies. From the first design review to the last delivery and maintenance, it includes every stage of inspection. The norm guarantees the impartiality and competence of inspection organizations, hence instilling trust in their inspection reports.
Essential Conditions for ISO 17020
It outlines several essential requirements that inspection bodies must meet to ensure quality and reliability. These can be broadly categorized into structural, resource, process, and management system requirements.
1. Structural Requirements
- Organizational Structure: Inspection bodies must have a clear and defined organizational structure that supports their operations and ensures impartiality.
- Impartiality and Independence: Bodies must demonstrate that they are free from any commercial, financial, or other pressures that might influence their judgment. They must maintain independence in their inspection activities.
2. Resource Requirements
- Competence of Personnel: The standard requires that inspection staff possess the necessary qualifications, training, experience, and competence for their duties. Ongoing training and professional development are also emphasized.
- Facilities and Equipment: Inspection bodies must have access to all necessary facilities and equipment to perform their inspections effectively. Equipment must be properly maintained and calibrated.
3. Process Requirements
- Inspection Methods and Procedures: Inspection bodies must use appropriate, validated methods and procedures for their inspections. These methods should be documented and consistently applied.
- Handling of Inspection Items: Proper procedures must be in place for the handling, storage, and transportation of inspection items to avoid damage or contamination.
- Reporting: Inspection results must be reported accurately, clearly, and objectively. Reports should include all the information necessary for clients to understand the results and make informed decisions.
4. Management System Requirements
- Quality Management System (QMS): Inspection bodies must establish and maintain a QMS that ensures consistent service quality and continuous improvement. This includes internal audits, management reviews, and corrective actions.
- Document Control: There should be robust procedures for the control of documents and records, ensuring they are up-to-date and accessible.
- Customer Feedback and Complaints: Procedures must be in place to handle customer feedback and complaints effectively, ensuring issues are resolved and improvements are made.