Cloud telephony operates over the internet, eliminating the need for physical hardware. It is highly scalable, making it ideal for businesses expecting growth or fluctuating communication demands. With a pay-as-you-go pricing model, cloud telephony is cost-effective, especially for small to medium-sized enterprises. Features like Interactive Voice Response (IVR), call recording, and integration with CRM tools enhance productivity and customer experience.
Another key advantage of cloud telephony is flexibility. Employees can make and receive calls from anywhere with an internet connection, supporting remote work and global collaboration. Additionally, service providers handle maintenance and updates, reducing the burden on in-house IT teams.