For tourists in reservations British Airways Tokyo Office questions, or support, the British Airways Tokyo Office is an essential point of contact. However, the office has come under fire for having few hours of operation and occasionally providing ineffective customer support during busy times, which results in lengthy wait times. Furthermore, some travelers complain that it is difficult to contact the office by phone or email, which can be annoying when there are serious issues. The office may use more accessibility, longer hours, and better communication options to better service the increasing number of British Airways passengers in Tokyo, even if the personnel is generally competent and professional.