Hello! The British Airways Sydney Office was a breeze to find and had a professional but friendly environment. We had anticipated long lines, but to our surprise, we were dealt with in minutes. We were welcomed warmly by the staff, which immediately put us at ease. It’s always a relief when customer service is efficient as well as friendly, particularly when handling travel adjustments. The office was very organized, and the employees appeared to be truly willing to assist. Our visit there made what could have been an unpleasant experience a pleasant and effortless one. It was an absolute surprise!