Hello, When I needed to cancel my trip at short notice, the British Airways Stockholm Office processed my refund request extremely professionally. I was genuinely concerned that the process would be complicated, but their staff walked me through each step. They explained the refund policy, timelines, and documentation needed in a clear manner. What I liked most was their transparent and honest communication. They did not oversell but managed to get me done sooner than I expected. The people attending to me were polite and reflected a genuine interest in my issues. The process was smooth relative to doing things online or even calling centers. Such a customer-people-centric orientation is not a common occurrence anymore. I highly recommend going over to their offices for any query related to cancellation or refund matters. The manner in which they treated my problem demonstrated their dedication to customer satisfaction and professionalism.