At the British Airways Office in New York my most memorable travel experience started on the ground rather than in the air. I thought my visit to change my reservation would be straightforward, but it ended up being a rather memorable one. I received a friendly and professional greeting as soon as I stepped in. I felt instantly at ease because of the serene, contemporary, and well-organized surroundings.I was reminded that travel is about more than just the final destination; it’s also about the treatment you receive along the road by the level of care and attention to detail. I was able to begin my adventure with confidence and peace of mind because of the British Airways crew in New York.