I recently visited the British Airways Cleveland office and was very pleased. The people were very friendly and professional, and handled my reservation quickly. It was a clean, well-kept office that was easy to find. They provided answers about flight options and baggage policy in a very clear and concise manner. Overall, I thought this British Airways office did a very good job with customer service and how efficient the team worked. Highly recommend this office for anyone needing assistance with British Airways services in Cleveland!