Amazon Air MSY Terminal operates its operations from the New Terminal of Louis Armstrong New Orleans International Airport (MSY) with a smooth, hassle-free experience for passengers. There are manned check-in counters and automated self-service machines, making quick ticketing and seat booking easy and efficient. The baggage services are extensive with check-in services, handling delayed or damaged luggage, and storage facilities. Flight details are readily available through electronic boards and the Fly Delta application, informing travelers of gate assignments and boarding times. Customer service is available through the airline website and mobile application, providing reservations, cancellations, and other support services. The terminal includes amenities such as free Wi-Fi, power outlets, and food options, enhancing the overall travel experience. Some other amenities include ATMs, currency exchange services, duty-free shopping, family showers, drinking points, pet stroking areas, and SmarteCarte shopping trolleys for luggage. Besides, there are facilities for guests who are in need of special assistance which include wheelchairs and other accessibility equipment. Amazon Air’s customer convenience and satisfaction emphasis means that New Terminal at MSY is a vital priority for air travelers.
Amazon Air operates as a dedicated cargo carrier at Louis Armstrong New Orleans International Airport MSY, focusing exclusively on the efficient movement of packages rather than passenger services. At MSY, Amazon Air has established a modern cargo terminal, known locally as the New Terminal, which functions around the clock to support Amazon’s vast e-commerce logistics network. From the first shipment booking to the delivery of packages, each step of the cargo process is facilitated by dedicated facilities and experienced personnel dedicated to upholding quick turnaround times and high levels of service.
Amazon Air’s MSY facility is located at 1 Terminal Drive in Kenner, Louisiana, some eleven miles west of New Orleans’ downtown area. Officially named New Terminal for both arrivals and departures of Amazon Air’s Boeing 767-300 freighter fleet, this cargo facility operates around the clock to support daily rotation of flights. As one of Amazon’s wider system of air gateways, MSY airport links directly to Amazon’s main hub in Northern Kentucky and an increasing list of partner airports across the country.
Shippers start their Amazon Air experience by making and handling airway bills via Amazon’s web freight portal, a passenger ticket-like system but adapted to cargo bookings. The digital platform walks them through entering shipping information—like weight, dimensions, and hazmat declarations—before producing a booking confirmation and electronic manifest. For companies in need of personal support, customer service desks located at the terminal are manned by cargo specialists equipped to handle technical documentation questions, provide guidance regarding customs regulations, and assist in last-minute amendments.
When they arrive at the terminal, shippers continue to designated drop-off areas where trained handlers scan shipment documents and check packages against safety regulations. Scanning passenger boarding passes in passenger check-in, scanning code labels and weight checks for every pallet or box are part of cargo check-in. Amazon Air ground staff leverage specialized cargo acceptance stations with computerized scales and RFID readers for this process to make it easy and efficient to plan loads per departing flight accurately.
After check-in, packages are transferred through motorized conveyors into temperature-regulated storage within the terminal. In contrast to passenger baggage handling systems, the cargo facility can handle a wide range of parcel types, from oversized freight to time-critical goods. If a shipment needs special care—like gentle loading for breakables or palletization for bulk orders—Amazon’s ground workers work directly with shippers to organize custom assistance. When misrouted or damaged shipments do occur, the terminal has a special baggage assistance office to examine and resolve cases at the first opportunity.
Transparency in parcel movement is essential to Amazon’s guarantee of speedy delivery. In Amazon Air Terminal MSY, the terminal has large real-time digital screens that display incoming and outgoing flight numbers, departure times, and gate assignments for cargo planes. These screens are supplemented by the Amazon logistics app, which delivers shippers and recipients real-time tracking, estimated arrival times, and automatic notification in the event of delays. Internally, operations teams utilize secure intranet dashboards to track aircraft turnaround, ground handling progress, and load factors in order to optimize load planning.