https://www.crmportalconnector.com/developer-network/forums/general-discussions/a-a-guide-c%C3%B3mo-hablo-con-una-persona-en-american-airlines
https://www.crmportalconnector.com/developer-network/forums/general-discussions/a-a-guide-c%C3%B3mo-hablo-con-una-persona-en-american-airlines