Services of United Airlines at Boston Logan International Airport (BOS) Terminal B
United Airlines BOS Terminal offers a full range of traveler-friendly services at Boston Logan International Airport (BOS), operating primarily from Terminal B South. From check-in to baggage claim, the airline focuses on delivering an efficient, comfortable, and customer-focused experience. Whether you’re traveling for business or leisure, domestic or international, United ensures a smooth journey with services designed to meet modern traveler expectations.
Check-In Services
United provides multiple options for check-in at Terminal B, making it easy for travelers to choose what best suits their needs. Self-service kiosks are available throughout the terminal, allowing passengers to check in, print boarding passes, and tag their baggage quickly. Full-service counters are staffed by helpful agents for those needing extra assistance, such as with special luggage, unaccompanied minors, or complex itineraries. Mobile check-in via the United app offers a seamless, contactless experience for tech-savvy travelers.
Security and TSA PreCheck
United passengers benefit from a relatively smooth security process at Terminal B. Standard security lanes are well-managed, and wait times are typically moderate, especially during non-peak hours. Travelers who are enrolled in TSA PreCheck can access expedited screening lines, which allow them to keep shoes, belts, and light jackets on and leave laptops in their bags—making the entire process faster and more convenient.
United Club Lounge
One of the standout services at BOS is the United Club, located near Gate B24. This premium lounge offers a quiet, comfortable environment where eligible passengers can relax or work before their flight. Inside, travelers enjoy complimentary Wi-Fi, snacks, beverages (including beer and wine), and a variety of seating options for relaxation or productivity. Access is available to United Club members, Polaris and First Class international passengers, and MileagePlus Premier members with Star Alliance Gold status.
Seating and Boarding Experience
United offers a range of seating options, from standard Economy to Economy Plus, which features extra legroom. For those seeking more comfort, upgrades to First Class or Polaris business class (on select long-haul flights) are available. The boarding process is structured by group numbers and priority status, making the experience efficient and stress-free. Gate agents make regular announcements and are available to assist with questions or special boarding needs.
Dining and Retail Options
Terminal B offers a variety of dining and shopping outlets. Travelers can grab a coffee, enjoy a full meal, or pick up snacks before their flight. Options range from local Boston flavors to national favorites, providing choices for every preference. There are also several retail stores offering travel essentials, electronics, books, and souvenirs.
Baggage Services
Baggage drop-off is straightforward at the United counters and kiosks, and the airline offers assistance with special or oversized baggage. Upon arrival, baggage claim is easy to navigate, with helpful staff available in case of lost or delayed luggage. United’s baggage tracking through the app provides real-time updates, adding peace of mind for passengers.
Accessibility and Customer Assistance
United Airlines is committed to accessibility, offering wheelchair assistance, visual and hearing support services, and customer service agents trained to help travelers with diverse needs. It’s recommended to request assistance ahead of time, but support is available at the airport as well.
Overall, United Airlines’ services at Boston Logan’s Terminal B combine efficiency, comfort, and thoughtful customer care to support a pleasant and stress-free travel experience.