In the age of advanced technologies, Samsung Smart TVs are renowned for their latest features. In addition to this, they also have an exclusive and user-friendly interface. It is a technology-based device and it can surely be immune to occasional issues. One of the most maddening issues that you have to face includes – Samsung TV Error Code 116.
Being a user, you might not have an idea that this error code can certainly affect your TV’s ability to connect to internet services and applications. Samsung TV Error 116 is undoubtedly a connectivity-related issue. It prevents your TV from accessing beneficial apps or online services. This issue is truly very annoying when you entirely depend on your Samsung TV for various needs namely – streaming, gaming, and more.
Are you eager to be aware of the reasons behind this error? Do you also want to be familiar with the step-by-step troubleshooting solutions to resolve it? If so, this guide is a one-size-fit solution to all of your problems.
Let’s take a deep dive into this blog and be aware of the root causes of this issue and the practical solutions as well!!
Key Reasons for Samsung TV Error Code 116
Having a proper understanding of the root cause of Samsung TV Error 116 is quite significant in resolving the issue more effectively. To help you we have curated a complete list of the primary reasons concerned with this issue –
1. Network Connection Problems
If the internet connection is weak or unstable, it can surely cause you Samsung TV Error Code 116. Due to the internet network settings or interrupted Wi-Fi signal, your TV can deny connecting to online services.
2. Outdated Firmware
Is your Samsung TV running on outdated software? If so, it may also be responsible for several compatibility issues with certain applications. It will as a result lead to Samsung TV Error 116.
3. Account Authentication Issues
When you log in with incorrect credentials, you have to encounter several issues with your Samsung account. In some cases, account synchronization issues may also contribute to the error code that you are encountering.
4. App Cache or Data Corruption
The apps that you have installed on your TV may develop so many malfunctioning cache files. It can interfere with their functionality and also result in the error.
5. Blocked DNS Settings
Due to the incorrect DNS settings on your TV, your Samsung TV will not be able to be connected to the app servers.
6. Router or ISP Issues
Issues with your router or ISP ( Internet Service Provider), you may have to face a lot of network-related errors. The potential issues are namely – high latency or blocked ports.
7. Security Software or Firewalls
The firewalls or parental controls that are excessively strict can cause you to encounter a lot of issues. It may be possible that there will be difficulty while configuring your network. It can block your TV from accessing online services.
Troubleshooting Tips for Samsung TV Error Code 116
In this section, we have enlisted the troubleshooting tips in detail. These key fixes will surely enable you to resolve Samsung TV Error 116. Finally, you can definitely restore complete functionality to your device. Let’s have a glance at the most credible troubleshooting tips mentioned below –
1. Check Your Internet Connection
- In the first step, you need to be sure that your Wi-Fi or Ethernet connection is active & stable.
- Now, you can easily test the connection on another device. Other devices may be – a smartphone or laptop. It will be helpful to cross-check is the network is stable or not.
- In case, the connection is weak, you have to move your router closer to the TV.
- After that, you are required to minimize the number of devices that are already connected to your network. This way, you will be able to bring improvements to the bandwidth.
2. Restart Your Samsung TV and Router
It is damn sure that by restarting your devices, you can resolve temporary glitches. Let’s see how –
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For the TV:
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- Initially, turn off the TV.
- Now, unplug it from the power source for nearly 30 seconds.
- Later on, plug your TV back in and turn it on.
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For the Router:
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- In the case of the router, you need to turn off the router.
- After that, you have to wait for around 30 seconds.
- In the last step, there is a need to power your router back on.
3. Update Your TV Firmware
By keeping the firmware of the TV up-to-date, you can confirm that your TV is compatible with the apps and services –
- First of all, go to “Settings > Support > Software Update.”
- In the next step, choose “Update Now.”
- Later on, follow the on-screen instructions so that you can install the latest firmware.
4. Reset Network Settings
Incorrect network settings can easily be reset by following the steps given below –
- At the beginning of the resetting process, go to “Settings > General > Network > Reset Network.”
- Now, reconnect your TV to your Wi-Fi network. For this, you need to enter the credentials again.
5. Clear App Cache or Reinstall Apps
By clearing the cache, you can fix the corrupted app data. For this, the steps to follow are –
- Firstly, navigate to “Apps > Settings > Storage.”
- Next, select the problematic app.
- After that, it is essential for you to choose “Clear Cache” or “Reinstall.”
6. Configure DNS Settings
If the DNS settings are incorrect, you can update them to a credible public DNS such as – Google’s –
- In the first step, go to “Settings > General > Network > Network Status > IP Settings.”
- Thereafter, you have to set DNS to manual. In addition to this, you need to enter 8.8.8.8.
7. Check Samsung Account Settings
This troubleshooting tip is about confirming that your Samsung account credentials are correct.
- At the beginning of the verification process, you need to go to Settings > General > System Manager > Samsung Account.
- In the next step, re-enter your login credentials if it is essential for you to do so.
8. Factory Reset Your TV
In case, the error still persists, you need to perform a factory reset. It can surely help you to eliminate the hard-to-solve problems –
- Initially, go to “Settings > General > Reset.”
- Now, enter the TV’s PIN (default: 0000). After entering the PIN, you are required to confirm the reset.
9. Optimize Your Router Settings
By adjusting the settings of your router, you can bring improvements in the connectivity. The steps to follow are –
- For the proper optimization of your router settings, you need to make sure that your router is utilizing the 5GHz frequency band. It is all for better speed.
- After that, you can proceed to update the router firmware if it is required.
- Lastly, disable firewalls or parental controls for a short time so that you can test connectivity.
10. Contact Samsung Support
Last but not least, if none of the above-mentioned solutions work for you, you can get in touch with the customer support team. The team members have enough knowledge to provide you with expert assistance as per the model of your TV. the solutions will also be suitable for the Samsung TV Error Code 116 you are encountering.
Wrapping-up
After having all said and done, the Samsung TV Error Code 116 can create interruptions in your viewing experience. But, if you have a systematic approach to resolving this issue, you can resolve this more conveniently. By recognizing the root cause, you can apply a suitable solution to restore the functionality of your TV.
With the tips provided in this guide, you can efficiently resolve Samsung TV Error 116 and continue enjoying a seamless smart TV experience.