I was really pleased with the assistance I received when I recently visited the Kuwait Airways London office in England. I was concerned that changing the name on my ticket would be difficult. However, the personnel dealt with it politely and promptly. They handled everything in a matter of minutes after explaining the documentation I required. The employees were composed, kind, and very supportive. The office itself was pleasant and had a calm atmosphere. In no way did I feel hurried. I appreciate the team’s excellent service very much. Seeing such excellent customer service in London is pleasant.