How do I Speak to Southwest Customer Service To speak to Southwest Customer Service for immediate assistance. You can also contact them through the Southwest Airlines website by navigating to the “Contact Us” section and using the live chat feature. Additionally, reaching out via social media platforms like Twitter can yield quick responses. For less urgent inquiries, consider emailing their customer service or sending a message through the Southwest app. Their representatives are available 24/7 to help with booking, flight changes, and other travel-related questions.