Planning air travel can feel overwhelming—especially when additional support is needed due to age, disability, medical conditions, or other special requirements. That’s where Virgin Atlantic Special Assistance comes in. Whether you’re flying with a mobility aid, traveling during pregnancy, or booking for an unaccompanied minor, Virgin Atlantic is committed to making your journey as smooth and stress-free as possible.
This blog brings together additional information and frequently asked questions about Virgin Atlantic’s assistance services, so you have everything you need in one place.
Who Can Request Virgin Atlantic Special Assistance?
Virgin Atlantic Special Assistance is available to any passenger who may need extra help before, during, or after their flight. This includes (but is not limited to):
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Passengers with reduced mobility
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Individuals with visual or hearing impairments
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Travelers with medical conditions requiring equipment or extra care
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Pregnant passengers needing extra comfort
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Unaccompanied minors traveling alone
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Passengers with hidden disabilities, such as autism or anxiety
No request is too big or too small—Virgin Atlantic’s team is trained to offer support with compassion and respect.
How to Request Special Assistance
To arrange Virgin Atlantic Special Assistance, you should:
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Request at booking – Select the assistance option online while purchasing your ticket.
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Manage My Booking – Log in to your reservation on the Virgin Atlantic website and update your request.
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Contact the Special Assistance team – Call or email the dedicated assistance line at least 48 hours before departure.
The earlier you request, the better the airline can tailor the experience to your needs.
Important Things to Know
Here are a few extra tips and bits of additional information to keep in mind when using Virgin Atlantic Special Assistance:
1. Documentation May Be Required
Depending on your needs, you may need to submit documentation such as:
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A doctor’s letter (e.g., for flying during later stages of pregnancy or with a medical condition)
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Service animal documentation
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A MEDIF form (Medical Information Form) if traveling with oxygen or complex equipment
2. Mobility Devices Are Welcome
Virgin Atlantic allows passengers to travel with personal wheelchairs, scooters, or walkers, which are transported free of charge. The Special Assistance team will guide you on how to prepare and label them.
3. Onboard Support Is Available
Flight attendants are trained to:
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Help with boarding and deplaning
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Provide verbal or visual safety instructions
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Assist with storage of carry-on items and medications
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Offer aisle wheelchairs (on most aircraft)
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Help you feel comfortable throughout the flight
While the crew cannot administer medication or provide personal care, they’ll ensure your trip is as easy as possible.
4. Assistance Continues After Landing
Virgin Atlantic Special Assistance doesn’t stop at the destination gate. The team will help you:
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Navigate immigration and customs
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Collect your baggage
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Connect with ground transportation or meet your pick-up contact
Accessibility at Airports
Virgin Atlantic partners with airports around the world to provide seamless accessibility services. Most terminals offer:
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Dedicated assistance points
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Priority lanes at check-in and security
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Accessible restrooms and seating areas
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Relief areas for service animals
Just let the staff know upon arrival, and they’ll direct you to the appropriate services.
Travel with Peace of Mind
Whether you’re traveling alone or with a companion, Virgin Atlantic Special Assistance ensures you’re never on your own. The goal is simple: to create a travel experience that’s dignified, comfortable, and accessible to everyone.
No matter the reason you need help, you’ll be met with professionalism, kindness, and well-coordinated care.
Final Thoughts
Air travel should be accessible to all—and thanks to Virgin Atlantic Special Assistance, it is. By offering customized care for passengers with a wide range of needs, Virgin Atlantic goes above and beyond to make sure every journey is handled with the respect and support it deserves.