https://forum.dimensionengineering.com/topic/32687-ways-to-talking-with-british-airways-for-baggage-claims-optimizing-customer-support-best-practices-for-outstanding-service/

https://forum.dimensionengineering.com/topic/32687-ways-to-talking-with-british-airways-for-baggage-claims-optimizing-customer-support-best-practices-for-outstanding-service/